We take your privacy seriously. This policy explains exactly what data on.bet365.ca collects, how we use it, and the rights you have over your personal information.
Privacy at on.bet365.ca isn't just a legal requirement — it's something we genuinely care about. Here's what that looks like in practice.
All data transmitted between your device and on.bet365.ca is protected by SSL/TLS encryption. Your personal details, payment information, and account activity are never sent in plain text.
on.bet365.ca stores your personal data on secured servers with restricted access. Only authorised personnel with a legitimate operational need can access player data, and all access is logged.
on.bet365.ca does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used only to operate your account and improve your experience on the platform.
We only collect the data that is genuinely necessary to run your on.bet365.ca account, process transactions, and comply with legal obligations. We don't collect data just because we can.
You have the right to access, correct, and request deletion of your personal data held by on.bet365.ca. We make it straightforward to exercise these rights — no complicated processes or long waits.
In the unlikely event of a data breach affecting your personal information, on.bet365.ca will notify affected players promptly and take immediate steps to contain and investigate the incident.
This Privacy Policy explains how on.bet365.ca collects, uses, stores, and protects the personal information of players who register and use our platform. It applies to all services offered through on.bet365.ca, including sports betting, casino games, live dealer tables, and any promotional activities.
on.bet365.ca is committed to handling your personal data responsibly and transparently. We operate in accordance with applicable data protection laws and industry best practices for online gaming platforms.
By registering an account on on.bet365.ca, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or continue using the platform.
This policy is written in plain language on purpose. We want every on.bet365.ca player to actually understand how their data is handled — not just lawyers. If anything is unclear, contact our support team at [email protected].
on.bet365.ca collects personal data that falls into the following categories:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Yes |
| Contact Data | Email address, phone number, residential address | Yes |
| Verification Data | Government-issued ID, proof of address documents | Yes (for withdrawals) |
| Financial Data | Payment method details, transaction history, deposit/withdrawal records | Yes |
| Account Data | Username, password (hashed), account preferences, betting history | Yes |
| Technical Data | IP address, device type, browser, operating system, session data | Automatic |
| Usage Data | Pages visited, games played, time spent, click patterns | Automatic |
| Communications Data | Support chat logs, emails sent to on.bet365.ca, survey responses | When applicable |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or responsible gaming obligations.
on.bet365.ca collects your personal data through the following means:
on.bet365.ca will never ask for your password via email, live chat, or phone. If you receive such a request claiming to be from us, do not respond and contact support immediately.
on.bet365.ca uses your personal data for the following purposes:
You can opt out of marketing communications from on.bet365.ca at any time by clicking the unsubscribe link in any promotional email or by updating your notification preferences in your account settings.
on.bet365.ca does not sell your personal data. We may share your information with trusted third parties only in the following limited circumstances:
All third parties who receive data from on.bet365.ca are required to maintain appropriate security standards and are prohibited from using your data for any purpose beyond what is necessary for the service they provide.
on.bet365.ca uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. Cookies are small text files stored on your device when you visit our site.
We use the following types of cookies on on.bet365.ca:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of on.bet365.ca.
on.bet365.ca does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform.
on.bet365.ca retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. Specific retention periods include:
When data is no longer required, on.bet365.ca securely deletes or anonymises it so that it can no longer be linked to you as an individual.
on.bet365.ca implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:
While on.bet365.ca takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your account and to enable two-factor authentication where available.
As a player on on.bet365.ca, you have the following rights regarding your personal data:
Request a copy of all personal data on.bet365.ca holds about you.
Ask us to correct any inaccurate or incomplete personal data on your account.
Request deletion of your personal data where it is no longer necessary for us to hold it.
Ask on.bet365.ca to limit how we process your data in certain circumstances.
Receive your personal data in a structured, machine-readable format for transfer to another service.
Object to on.bet365.ca processing your data for direct marketing or profiling purposes.
To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.
on.bet365.ca is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately close the account, delete all associated personal data, and return any deposits made.
If you believe a minor has registered on on.bet365.ca, please contact our support team immediately so we can take appropriate action.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms including on.bet365.ca.
on.bet365.ca may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered players via email and display a prominent notice on the platform.
The "Last Updated" date at the top of this page always reflects when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how on.bet365.ca protects your privacy.
Your continued use of on.bet365.ca after any changes to this Privacy Policy constitutes your acceptance of the updated version.
If you have any questions, concerns, or requests related to this Privacy Policy or the way on.bet365.ca handles your personal data, please get in touch with our dedicated privacy support team.
Email: [email protected]
Our team is available 24/7 and will respond to all privacy-related enquiries within 2 business days. For data access or deletion requests, please include your registered email address and account ID to help us locate your records quickly.
Your privacy is important to us and we take every enquiry seriously. Whether it's a simple question or a formal data request, the on.bet365.ca team is here to help you every step of the way.